Privacy Policy

Tokano ("Tokano," "us", "our" or "we") provides this Privacy Policy (this "Policy") to describe the ways we collect, store, use, and manage the information, including personal information, and data that our users ("users" or "you") provide or we collect in connection with the Tokano website available at https://tokano.biz/ and any Tokano game we provide on a mobile platform (each a "Service," collectively, the "Services").

If you do not want Tokano to collect, store, use or share your information as described in this Policy, you may not use our Services.

Please note that the scope of this Policy is limited to information and data collected or received by us through your use of the Services. We are not responsible for the actions of individuals with no relationship to us or third party companies, the content of their sites, the use of information or data you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with, those individuals or companies.

Information We Collect from You

When you use our Services, we may collect certain information automatically from you and/or your device such as:

  • Data and analytics about your use of our Services (e.g., in-game play actions, levels, games played, session length)
  • Your IP address and device identifiers such as your Advertising ID numbers
  • Device-related data such as device type and model, the version of your operating system, your language setting, and internet browser user-agent used to access the Services
  • Your general location (region, country code, state, city)
  • Photos/Images that can identify a specific individual (limited to photos/images uploaded by you for use of our services)

In addition, we may create a unique user ID to track your use of our Service. This unique user ID is stored in connection with your profile information to track our games you are playing. We may occasionally send you push notifications through our mobile applications to send you game updates, high scores and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.

How We Use Your Information

Our primary goals in using information are to provide Services to you, troubleshoot, improve and optimize our Services, contact you, conduct research and create reports for internal use. We use information collected through our Service for purposes described in this Policy or disclosed to you in connection with our Service. For example, we may use your information to:

  • Operate and improve our Services
  • Understand you and your preferences to enhance your experience and enjoyment using our Services
  • Respond to your comments and questions and provide customer service
  • Deliver advertising and marketing and promotional information to you
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
  • Communicate with you about promotions, rewards, upcoming events, and other news about products and services offered by us and our selected partners
  • Link or combine it with other information we get from third parties, to help understand your preferences and provide you with better services

Use of Your Information by Others

Third Party Services

Our Services may contain third party tracking and data collection and analytics tools from our service providers, examples of which include AppsFlyer (https://www.appsflyer.com) and Tenjin (https://www.tenjin.io). Such third parties may use cookies, APIs, and SDKs in our Services to enable them to collect and analyze user and device related data and information on our behalf. The third parties may have access to and collect data and information about you, such as your device identifier, geo-location information, IP address, application usage, access and session times, applications present on the device or in use at a particular time on the device, and your viewing of and interactions with advertising, for the purpose of providing their services, including, for example, enabling, providing and delivering advertising as described in further detail below.

The privacy policies of our service providers may include additional terms and disclosures regarding their data collection and use practices and tracking technologies, and we encourage you to check those privacy policies to learn more about their data collection and use practices, use of cookies and other similar tracking technologies.

Advertising

To the extent we display advertising in our Services, we may allow advertising networks of our affiliates and partner networks to collect information about your mobile device to enable them to serve targeted ads to you. Such mobile device data includes the following:

  • Device make, model and operating system
  • Platform
  • Name and properties of mobile application
  • General location (region, country code, state, city)
  • Language setting
  • Network connection type and speed
  • IP Address
  • Internet browser user-agent used to access the Services
  • Advertising Identifiers (IDFA and IDFV)

Special Provisions for EEA Users

Access and Correction of Personal Information

You may at any time request access to the personal data we hold about you by contacting us at the address provided in the "Contact Us" section below. We may require certain information to verify that you are the person you claim to be. If you become aware that information in your account is inaccurate or incomplete, please provide us with the information necessary to correct it.

Withdrawal of Consent

If you wish to withdraw your consent to the processing of personal data, please contact us. However, the exercise of this right does not affect the lawfulness of processing based on consent before its withdrawal.

Deletion or Restriction of Personal Information

You may request deletion or restriction of access to your personal data. If your personal data is being used for the provision of our Services or other legitimate purposes, we may delay or refuse your request. In such cases, we will inform you that we cannot comply with your request and the reasons why.

Data Portability

You have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format, and, where technically feasible, to have such data transferred to another party of your choice, unless this would infringe the rights or freedoms of third parties.

Right to Lodge a Complaint

If you believe that the processing of personal data relating to you violates data protection laws, you have the legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in an EU member state where you reside, work, or where the alleged violation occurred.

Security Measures

We take reasonable measures to protect your information from unauthorized access, deletion, misuse, or alteration by third parties. We make good faith efforts to store information collected in connection with our Services in a secure operating environment not accessible to the public, but we cannot guarantee the absolute security of such information during transmission or storage on our systems. We also make efforts to ensure the integrity and security of our network and systems, but we cannot guarantee that our security measures will prevent "hackers" from illegally accessing information. We make no representation or warranty that your information is protected from deletion, misuse, or alteration by third parties. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to provide our Services to you, unless we are required by law to delete it or we accept a request from you to delete the information. We may also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, or enforce contracts to which we are a party.

Policy Regarding Minors

We do not intentionally collect personal data from persons under the age of 16 or knowingly permit them to use our Services. If you are under 16 years of age, please do not send us information about yourself, such as your name, address, telephone number, or email address. Persons under 16 may not provide personal data. If we become aware that we have collected personal data from a minor under 16, we will delete such data as soon as possible. If you believe we may have information from or about a minor under 16, please contact us.

International Data Transfers

We may transfer information we collect about you across borders to our affiliates or other third parties in countries or jurisdictions other than where you are located. These countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and please note that we take adequate security measures to ensure the transfer and use and disclosure of your information (including personal data) in a manner consistent with this Policy.

Legal Basis for Data Processing

We process your personal data as necessary to perform a contract to which you are a party, such as providing our Services to you. We may also process your personal data to respond to inquiries about our products and services.

There may be cases where we are required by law to process your personal data. We may also process your personal data to protect your interests or the interests of third parties.

In addition, we process personal data when necessary for fraud prevention, improvement of our network and Services, and marketing of our Services to advertisers and publishers, unless your data protection rights take precedence over these purposes.

Where processing of personal data is necessary and there is no legal basis for such processing, we will in principle obtain your consent. You may withdraw your consent to the processing of personal data at any time.

Changes to This Policy

We may revise this Policy to reflect changes in our data and information privacy practices. If we revise this Policy, we will notify you on our Services before the revisions become effective. We recommend that you review this Policy periodically for the latest information on our privacy practices. Please note that if it is necessary to bring this Policy into compliance with legal requirements, the new policy will take effect immediately or as required by law.

Contact Us

For questions about this Policy, please contact our Data Protection Officer at the email address provided on our website.